frequently asked questions

Many options! The quickest way to reach out is call (626) 698-8504. Our mandarin customer service is available on WeChat. Search cblancrose on WeChat. You can start a live chat on website, or email us to cblancrose@gmail.com for any questions.

We are open 7 days a week from 10 am to 6 pm. Our customer service is available from 10 am to 10pm everyday.

We are an online shop. Our Studio is located in baldwin park 91706. Our studio is not open to public but open to pick up customers.

If you want to pay via Apple Pay, Google Pay, Visa, Mastercard, or American Express, Place your order online. If you want to pay via Zelle or Alipay (rmb), place order with WeChat representative or call 626-698-8504.

Yes! Contact customer service and send us pictures. We can create a 100% floral restoration of the image, with an overall restoration rate of 80% -90%. Due to the different growth forms, the degrees of openness of flowers, and the seasonality, we cannot achieve a 100% overall restoration.

fresh flowers: Fresh long-stem: gently remove the flowers from wrapping; trim 1 inch off the stem diagonally using scissors; place flowers into a vase, water lever 2 inches; change water every two days. fresh short stem: maintain the wrapping; directly and smoothly add water to the flower along the stem every two days; the water level varies due to product size; wet floral foam indicates sufficient water. Eternity flowers: avoid direct sunlight, and keep in cool condition. Toy: no treatment.

Unfortunately, our arrangements are not eligible for returns.

Yes. We accept order cancellation 3 days in advance of your intended date. You will receive a full refund. Cancellation within 72h of your intended date is not accepted.

Yes, we can ship selected style of eternity flowers and toy bouquets via USPS express for FREE.

Yes, all eternity flowers and toy bouquets are available for same-day delivery. Sometimes we can do same-day fresh flower delivery.

let us know your preferred delivery date and time range after checking out. Leave a note when check out or contact customer service.

We work with Uber package. We pay Uber first, and charge customers with Uber invoice when the charge is posted.

Place an order and contact customer service for delivery.